Frequently Asked Questions

  • I value your time and mine. To keep my schedule flowing smoothly and make space for everyone who needs care.

    24-Hour Notice: Cancellations or reschedules require at least 24 hours’ notice.

    Late Cancellations: Sessions canceled with less than 24 hours’ notice will be charged 50% of the session fee.

    No-Shows: If you miss your appointment without notice, you will be charged 75% of the session fee.

    Running Late? Please let me know. I’ll do my best to accommodate, but your session may need to end at the originally scheduled time so I don’t run over into the next appointment.

    Illness Policy: If you’re feeling unwell (fever, flu, contagious illness), please reach out as soon as possible. I’d much rather reschedule than risk spreading something—no penalty if it’s due to sickness.

  • This depends entirely on several factors such as pain severity, stress levels, medical conditions, financial situations and so on. Typically once a month massage is great for keeping your body where it is at- think maintenance. 2X a month is really great for working through a issue that is flared up, or recently developed- this aids in preventing the pain from becoming chronic or other areas start/continue to compensate for the injury. If I could have a massage once a week I’d be a happy happy gal- so really it’s up to you and maybe your other health care providers to decide!

    • note that acute pain/injury is typically not recommended to receive massage- if you just woke up this morning with a severe pain in your neck please ice it and wait till tomorrow or the next day for massage!

  • Yes! This is for clients who are dedicated to their wellness routine and who are able to commit to at least once a month massages for at least 6 months. On the 6th visit within the 6 months your massage is free( time of free session will be an average of sessions booked within those 6 months)!

  • I am currently not accepting insurance YET! This is something very important to be able to offer clients so please stay tuned!

  • We will spend the first few minutes talking about what areas you would like worked on. Together we will come up with an outlined treatment plan! Once we both agree on that, I will leave you to undress to whatever your comfort is and have you get on the table under the sheets. Then I will come back in and get to work. I take a few minutes to warm up the tissue before sinking in. I will check in a few times about pressure and comfort to make sure there is no pain or discomfort. I encourage all of my clients to let me know if anything feels a little too spicy or if you think more pressure would be better- or if something I’m doing is feeling really nice! I will take your lead on us chatting or being quiet in the session- silence can be really nice to tune into your body- but sometimes people wanna gab and that’s great too! After the treatment is done, I leave the room and you get dressed. We will then have a brief chat about how things felt, what I noticed and see what you felt!

  • Wear anything you want! Typically my clients will undress fully or leave just their underwear on so that i can use lotion or oil on their body without getting it onto their clothes- however some people feel most comfortable with more clothes on- if you think that might be you then wearing comfortable clothes that are stretchy or loose so we can mobilize joints and make the most of our session.

  • This is chefs kiss moments for me. Emotional releases are common and are met with support. This can look different to everyone. I will check in and ask if you would like to take a small break or if you’d like me to continue working- or if you would like any other kind of support! We store so much emotion in our bodies and to have it come out in a safe space can be really healing and beautiful!

  • I will follow your lead on this one! I may check in a few times about pressure, or if I find an area that I’d like clarification on sensations and other information that is pertinent to the session but other than that I will let you lead the chat and try to gracefully support how much talking you would like!

  • With me being a solo practitioner I don’t offer couples massage to book online but I work alongside the wonderful Susy; owner and LMT at Rest and Restore Massage Therapy for couples massages! Please email me with any inquiries and we can see what we can do! Prices may vary depending on location and time booked.

  • For repeat clients yes! I take precautions to keep myself safe so meeting clients before coming to their home is part of that self care. Please reach out for any questions or inquiries since some situations are able to be met regardless of working together yet.

  • Absolutely! I love setting up the massage chair and giving short yet impactful massages for group events! Please reach out for scheduling and a price quote for your event!

Other questions?

Reach out!

emilyflmassage@gmail.com